Terms of Service

1. Acceptance of Terms

By accessing or using Follova's website and services, you agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

Follova provides:

• Follova: Brand strategy, logo design, brand guidelines, and brand identity creation
• Social Media Marketing: Social media strategy, content creation, account management, and advertising
• Web Development: Custom website development, e-commerce solutions, and web applications
• Web Design: UI/UX design, responsive design, and website redesign services

3. User Responsibilities

Account Information

You are responsible for:

• Providing accurate and complete information
• Maintaining the confidentiality of your account credentials
• Notifying us immediately of any unauthorized use
• All activities that occur under your account

Prohibited Uses

You agree not to use our services for:

• Any unlawful purpose or activity
• Transmitting harmful, offensive, or inappropriate content
• Violating any intellectual property rights
• Attempting to gain unauthorized access to our systems
• Interfering with the proper functioning of our services

4. Service Terms and Conditions

Project Scope and Timeline

• Project scope will be defined in a separate agreement or proposal
• Timelines are estimates and may vary based on project complexity
• Client cooperation and timely feedback are required for project completion
• Changes to project scope may result in additional costs and timeline adjustments

Client Responsibilities

• Provide necessary materials, content, and access in a timely manner
• Review and approve deliverables within specified timeframes
• Ensure all provided content is original or properly licensed
• Communicate requirements and feedback clearly

5. Payment Terms

Pricing and Billing

• All prices are quoted in USD unless otherwise specified
• Payment terms will be specified in individual project agreements
• Late payments may incur additional fees
• All fees are non-refundable unless otherwise stated

Refund Policy

• Refunds are considered on a case-by-case basis
• Work completed prior to cancellation is non-refundable
• Refund requests must be submitted in writing
• Processing fees and third-party costs are non-refundable

6. Intellectual Property Rights

Client Content

• Clients retain ownership of their original content and materials
• Clients grant us license to use their content for project completion
• Clients are responsible for ensuring they have rights to all provided content

Our Work Product

• Upon full payment, clients receive ownership of custom work created specifically for them
• We retain rights to general methodologies, techniques, and know-how
• We reserve the right to showcase completed work in our portfolio
• Third-party licenses and stock materials remain subject to their original terms

7. Confidentiality

We respect the confidentiality of your business information and agree to:

• Keep all client information confidential
• Use information only for the purpose of providing services
• Not disclose information to third parties without consent
• Return or destroy confidential information upon request

8. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the amount paid for our services
• We are not liable for indirect, incidental, or consequential damages
• We do not guarantee specific results or outcomes
• Clients use our services at their own risk

9. Warranties and Disclaimers

Service Warranty

• We warrant that our services will be performed with professional skill
• We will correct any defects in our work at no additional cost
• Warranty period is 30 days from project completion

Disclaimers

• Services are provided "as is" without other warranties
• We do not warrant uninterrupted or error-free service
• Third-party services and platforms are subject to their own terms

10. Termination

Either party may terminate services:

• With written notice as specified in the project agreement
• Immediately for material breach of these terms
• Upon completion of the agreed-upon services

Upon termination:

• Payment is due for all work completed
• We will provide deliverables for completed work
• Confidentiality obligations continue

11. Dispute Resolution

In case of disputes:

• We encourage direct communication to resolve issues
• Mediation may be pursued before legal action
• Disputes will be governed by the laws of New York
• Legal proceedings will be conducted in New York courts

12. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be:

• Posted on our website with an updated date
• Communicated to active clients via email
• Effective 30 days after posting unless otherwise specified
• Applicable to new projects after the effective date

13. Contact Information

For questions about these Terms of Service, please contact us: